Home » FAQ
FAQ 2017-05-02T09:26:11+00:00


Find the answers to some of our most frequently asked questions.
Can’t find the answer you’re looking for? Contact us.

About BrightSummaries.com

Who can benefit from your guides? 2017-05-02T09:27:01+00:00

Anybody! Whether you are a student looking to save time or a professional with an interest in exploring literature, you are sure to enjoy and benefit from our collection. Our guides are designed to improve your understanding, while providing in-depth and insightful analyses of a wide variety of literary works.

Who writes these guides? How do I know that they are reliable? 2017-05-08T11:06:18+00:00

All our guides are written by experts and approved by an experienced editorial team. Our writers carefully select the information that you need in order to understand the plot, themes and context of an impressive range of literature. They are specialists in their field, so you can rest assured that the information you are reading is accurate, as well as informative and engaging.

I found your guide really interesting and I would like to buy the book. Where do I buy it? 2017-05-03T16:47:53+00:00

At BrightSummaries.com, we focus all our attention on providing concise, high-quality reading guides. We’re not book retailers! If you’re interested in purchasing a book after reading the guide, please visit your local bookseller or online store.

There’s a book I’d love to have a BrightSummaries guide for. Will you do it? 2017-05-03T16:50:04+00:00

We are constantly adding new texts to our library of book analyses and we are always happy to hear suggestions from our readers! If you would like to suggest a book, please feel free to get in touch via our contact form.


What are the benefits of subscribing? 2017-04-20T15:31:36+00:00

With our subscription plan, you have instant access to all our guides and can save time compared with buying them individually. Simply choose your favourite guides each month, download them and then read them whenever and wherever you like.

How many guides can I download per month? 2017-05-02T09:29:51+00:00

That depends on the subscription plan you choose. Standard members will receive 5 guides per month, while Premium members will be able to download 20. Regardless of your plan, you can always choose the books yourself from our vast catalog of guides. If you accidentally download the same guide twice, the second download will not be counted. Please note that if you have not downloaded all the guides you are entitled to, they will not be carried over to the next month, so we advise you to check that you are getting value for your money by viewing your balance in My account.

When can I cancel my subscription? 2017-05-03T16:51:24+00:00

You can stop your subscription at any time by going to the “Subscription” section in My account. Please note that the cancellation takes immediate effect, meaning you won’t be able to download any new guides even if you haven’t used up your monthly allowance. So if you don’t want to lose your downloads, be sure to download all your guides for the month before cancelling your subscription!

I find learning easier with other people. Do you have a special plan for groups? 2017-05-08T11:06:59+00:00

Of course! Our detailed guides are perfect for group learning as well as individual study, and are suitable for a range of abilities and purposes. We have a range of options which can be tailored to each individual group. Just get in touch with us, and we’ll work out a plan which suits you. Head over to our Solutions for groups page for all the information you need.


Is my payment secure? 2017-05-02T09:32:53+00:00

Of course! We take security very seriously and we always ensure that our customers’ personal details are kept safe. We work in partnership with Stripe, which is used by over 100 000 companies in over 100 countries and handles several billion euros every year. All our transactions are secure and any information you give us is encrypted, meaning that it cannot be accessed. All our payment methods comply with the PCI DSS (Payment Card Industry Data Security Standard) regulations, a set of policies and procedures used to optimize credit, debit and cash card security as well as to protect cardholders against misuse of personal information. If you need more details on exactly how your details are kept safe, please do not hesitate to contact us.

What payment methods do you accept and how does the payment process work? 2017-05-02T09:34:17+00:00

Several payment methods are available, so you can choose whichever suits you best: MasterCard, Maestro, Visa, AMEX, Discover and JCB.

To start your subscription, you will be directed to our secure online payment platform, where we will ask you for your personal details and card number. An automatic debit will then be made each month based on your subscription.

 Technical information

How do I download a guide? Do I need a particular program? 2017-05-02T09:36:09+00:00

Downloading a guide couldn’t be easier! Simply choose the guide you want, click “Download this guide”, and the process will begin. It should only take a few minutes. After it’s downloaded, you will need a program that opens PDF documents. If you’re using a computer, a popular choice is Adobe Acrobat Reader, which you can download by clicking here. For smartphones and tablets, you will usually find that your device already has an app installed that can open PDF documents, so you shouldn’t have to download anything else. If you have any issues, please feel free to contact us.

Can I print the guide I download? 2017-05-02T09:37:12+00:00

Certainly; all our guides are presented in PDF format. This ensures that the content and layout meet our high quality standards. After downloading, you are free to view the document on your device as many times as you like. You can also print it, if you prefer having a hard copy.

Can I read the guide when I am offline? 2017-05-03T16:51:53+00:00

Of course! All of our guides are downloaded in PDF format. This means that you can access it from anywhere, at any time, with or without internet access. You can even print the PDF if you would prefer to have a physical copy.

What devices are your guides compatible with? 2017-04-20T15:39:49+00:00

Our guides are compatible with all devices, so you can download them onto your computer, tablet, smartphone or e-reader, depending on what suits you.